Continuing Education

Beyond Care: Elevating Resident and Family Experience” explores how healthcare providers can move beyond traditional care approaches to create a deeply positive and fulfilling experience for both residents and families. This session will delve into the key drivers of satisfaction, such as effective communication, empathy, and proactive engagement. Participants will learn practical strategies to strengthen relationships, gather and respond to meaningful feedback, and foster an environment that prioritizes the well-being and happiness of residents and families.

This presentation provides step-by-step guidance for senior living communities to effectively manage a cybersecurity emergency. You'll gain practical strategies and expert advice on how to prepare your team, residents, families, and stakeholders. We will emphasize the critical role of clear communication and planning. Additionally, the session will highlight the importance of practicing and documenting your Cyber Incident Response Plan to ensure your community is fully prepared when the unexpected happens.

This presentation provides step-by-step guidance for senior living communities to effectively manage a cybersecurity emergency. You'll gain practical strategies and expert advice on how to prepare your team, residents, families, and stakeholders. We will emphasize the critical role of clear communication and planning. Additionally, the session will highlight the importance of practicing and documenting your Cyber Incident Response Plan to ensure your community is fully prepared when the unexpected happens.

Providers have struggled with medical record documentation for as long as there have been medical records. It is a common concern and one that is not limited to nursing documentation. It is also a concern that can result in state survey deficiencies, reduce reimbursement and legal liabilities. This session will review some documentation common concern areas in the medical record as well as provide some considerations for systems to address medical record documentation.

This Webinar will review provisions of The One Big Beautiful Bill Act of 2025 (TOB3), signed into law of July 4, 2025, that will be impacting Pennsylvania nursing homes in 2025 and future years. The presents are two lawyers from Capozzi Adler, P.C. in Harrisburg, PA, who represent many nursing homes in Pennsylvania.

This webinar reviews examples of global supply chain issues and how they affect
senior living food service operations, common food procurement pitfalls, the risks to utilizing informal/ unregulated product supply channels, and how to operate closer to budget when economic challenges arise. 

We will examine real-world examples of
what steps to take and which to avoid when navigating budget challenges, product shortages, and fluctuating prices.

The secret to filling critical long-term care positions lies in data you likely don't have access to—until now. This session leverages Hireology's proprietary insights from long-term care applicants nationwide to reveal what drives candidate decisions. Discover what today's caregiving professionals truly prioritize—where they search, what experience they expect, and which factors determine their choices. Leave with practical strategies that streamline recruitment, enhance job offerings, and establish your organization as the employer of choice in today's challenging senior living and skilled nursing talent markets.

This presentation will discuss how to improve nursing autonomy in the clinical setting. Empowering nurses to make independent decisions within their scope of practice and take ownership of their decisions. Not only can the organizations foster a culture of autonomy that empowers nurses but also boosts job satisfaction and improves patient care.

Whether staff forgets to document, documents in different areas (paper vs EHR), or doesn’t view the entire clinical picture, oftentimes there are gaps that make the reviewer ask additional questions. We will show some examples of the cliffhangers that staff have created and gain an understanding of the importance and relevance of proper documentation.